This woman should be rewarded for being smart and funny at the same time. She made her point when she confronted with a passenger who deserved to fly as cargo.
Because of the unpredictable weather, a crowded flight was cancelled. A single agent was rebooking a very long line of inconvenienced travelers.
After a minute a very angry passenger pushed his way to the desk. He threw his ticket in her face and shouted:
“I NEED to be on this flight no matter what and it HAS to be FIRST CLASS!”
The agent calmly replied, “I apologize sir, I’d be very happy to help you out, but I NEED to help all these people behind you first and I’m sure we can work something out afterwards.”
The passenger seemed unimpressed and still angry. He turned back to the crowd and yelled, “Do you have any idea WHO I AM?”
The gate agent smiled and with no hesitation she grabbed the microphone. “Ladies and gentlemen, can I have your attention for a moment, please?”
She started, “We have a passenger here at the gate WHO DOES NOT KNOW WHO HE IS. IF anyone has any idea who he is and can help him find his lost identity, please come to Gate 15. Thank you!”
With all those people laughing hysterically at him, he turned to the agent and said, “Your manager will hear about this!”
Without even flinching she smiled at him and said, “It’s okay sir, but you’ll have to stand in line for that too.”